Business Studies MCQs for Class 12 with Answers Chapter 12 Consumer Protection

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Q.1 Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?

(a) Consumer ignorance
(b) Consumer apathy
(c) Consumer exploitation
(d) Unorganised consumers

(b) Consumer apathy


Q.2 From the point of view of business, which one of the following is a reason because of which consumer protection is important?

(a) Dynamic environment
(b) Fast technological development
(c) Government intervention
(d) Competitive market

(c) Government intervention


Q.3 Which one of the following is not a consumer right?

(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
(d) Right to be heard

(c) Right to get discount


Q.4 In which year did Consumer Protection Act come into existence?

(a) 1986
(b) 1999
(c) 1991
(d) 1976

(a) 1986


Q.5 A District Forum has jurisdiction to entertain a consumer complaint involving product value:

(a) Up to ₹ 20 lakh
(b) Up to ₹ 10 lakh
(c) Between ₹ 20 lakh and ₹ 1 crore
(d) Above ₹ 1 crore

(a) Up to ₹ 20 lakh


Q.6 _ mark is used for electrical products.

(a) ISI
(b) FPO
(c) ISO
(d) Agmark

(a) ISI


Q.7 _ is one of the redressal agencies for redressing consumer grievances.

(a) COPRA
(b) State Commission
(c) Consumer Organisation
(d) None of these

(b) State Commission


Q.8 A complaint can be filed against _ who adopt(s) unfair trade practices.

(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer

(c) Trader and Manufacturer


Q.9 Right to _ is a right to be protected against products which are hazardous to life or health.

(a) Information
(b) Safety
(c) Seek Redressal
(d) Consumer Education

(b) Safety


Q.10 _ means any person who buys any goods for personal use or hires or avails of any services for a consideration.

(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider

(a) Consumer


Q.11 _ implies safeguard against anti-consumer trade practices of producers and traders.

(a) Consumer Protection
(b) Redressal Forum
(c) National Commission
(d) None of these

(a) Consumer Protection


Q.12 In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of

(a) 10 days
(b) 20 days
(c) 30 days
(d) 45 days

(c) 30 days


Q.13 Due to the negligence of the doctors, Johar passed away within a week’s time after his surgery of the spine. Which of the following parties can not file a case in this regard?

(a) The consumer
(b) Any registered consumers’ association
(c) A legal heir or representative of a deceased consumer
(d) All of the above

(a) The consumer


Q.14 Which of the following activities lie within the scope of consumer protection?

(a) Educating consumers about their rights and responsibilities
(b) Helping consumers in getting their grievances redressed
(c) Protecting the interests of consumers
(d) All of the above

(d) All of the above


Q.15 Jagga started a small stationery shop in the nearby market. In pursuit of earning higher profits in a short term, he overpriced all his products by 20%. Gradually, the consumers understood his pricing strategy and stopped coming to his shop for making any purchase. Identify the related point highlighting the importance of consumer protection from businessmen’s point of view.

(a) Long-term interest of business is assured
(b) Business uses society’s resources so they need to safeguard consumer’s interests.
(c) Social responsibility towards consumers as an important interest group.
(d) It is the moral obligation of the businessmen to give due consideration to the consumer’s interests.

(a) Long-term interest of business is assured


Q.16 Dipika Pallikal, the Padma Shri recipient, in a petition filed in 2012 said that she had faced humiliation and loss of reputation, as a transaction using a bank’s debit card at a hotel in the Netherlands’ Rotterdam failed, though she had a balance of more than 10 times the billed amount in her account. The bank claimed that the incident was a case of “force majeure”, which means a natural and unavoidable catastrophe or an act of God, and was beyond is control. A consumer court in Chennai has directed the bank to pay a compensation of lakh to Dipika Pallikal for “deficiency in service”. The bank was also directed to pay her ₹5,000 as expenses. Identify the right of consumers being exercised in the given case.

(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

(c) Right to seek redressal


Q.17 When Aaradhya, inspite of paying the full price of the plot as per the terms and conditions of the allotment letter, was not given the possession of the plot by the builder, she filed a case in the State Commission. Identify the right of consumers being exercised in the given case.

(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

(b) Right to be heard


Q.18 Ranjan bought a bottle of soft drink of a famous beverage company and found a gutka pouch floating inside the bottle. He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause health hazard to the consumer. Identify the right of consumer being violated in the given case.

(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

(a) Right to safety


Q.19 Siddhartha booked several rooms in a reputed five-star hotel in Goa for his destination wedding. On the day of his wedding, when his friend Ramandeep, after attending the lunch party, returned to his room to take a shower, he had a fall in the bathroom. The bathroom was three stairs down to the bathing area and there was a handle bar to the right. On the second step, Ramandeep slipped badly and fell on his face with a great force, resulting in multiple fractures. He filled a case against the hotel for compensation for the injuries suffered due to faulty designing of its room. Identify the right of consumers being violated in the given case.

(a) Right to be heard
(b) Right to seek redressal
(c) Right to consumer education
(d) Right to safety

(d) Right to safety


Q.20 Which of the following statements is not true with regard to the District Forum?

(a) It consists of a President and three other members, one of whom should be a woman.
(b) The members are appointed by the District Government.
(c) A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed ?10 lakhs.
(d) All of the above

(d) All of the above


Q.21 Which of the following types of cases are filed in the State Commission?

(a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore.
(b) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹2 crore.
(c) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹40 lakhs but does not exceed ₹1 crore.
(d) None of the above

(a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore.


Class 12 Business Studies MCQ Chapter Wise

Chapter 1: Nature and Significance of Management
Chapter 2: Principles of Management
Chapter 3: Business Environment
Chapter 4: Planning
Chapter 5: Organising
Chapter 6: Staffing
Chapter 7: Directing
Chapter 8: Controlling
Chapter 9: Financial Management
Chapter 10: Financial Markets
Chapter 11: Marketing Management
Chapter 12: Consumer Protection
Chapter 13: Entrepreneurship Development

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